Frequently Asked Questions

Grounded Transfers stands at the forefront of cutting-edge commercial DTF technology. We have not just converted a normal printer to have different ink. We have invested in a commercial printer that will let you experience vibrant, detailed, and durable prints on various surfaces. Our skilled team brings expertise in DTF, screen printing, embroidery, and laser engraving, ensuring your designs receive top-notch quality control and efficiency. Enjoy a seamless ordering process, and optimize your order with size-based selections or cost-effective gang sheets. Choose Grounded Transfers for a superior printing experience that blends innovation, versatility, and convenience, setting your custom prints apart with unmatched excellence.

Start by uploading your designs, empowering you to create your own gang sheet and maximize savings. Alternatively, opt for ordering by size, where ordering one design in larger quantities translates to significant cost savings. Our user-friendly interface ensures a seamless process, guiding you through customization options with ease.

Our return policy allows for returns only in the case of damaged transfers. If you receive damaged transfers, contact us within 3 business days from the date of delivery, and we'll process a refund within 5-7 business days.

We encourage you to make your design on your favorite design software and then use the gang sheet builder to upload your customized transfers.

DTF transfers are versatile and work well on various surfaces, including cotton, polyester, blends, and other materials commonly used in apparel and accessories. We definitely encourage you to play around and try it on other items as well. We have heard of people decorating almost anything they can fit on their heat press. Just don't count on it all being the same settings!

While DTF transfers are best applied with a heat press for optimal results, it's possible to use a household iron in some cases. However, it's essential to note that using a heat press ensures consistent temperature and pressure, which is crucial for achieving vibrant and durable prints. If you choose to use an iron, follow our guidelines meticulously, ensuring even heat distribution and applying consistent pressure. Keep in mind that using a heat press remains the recommended method to unlock the full potential of DTF transfers, ensuring professional and long-lasting customization on various surfaces.

At Grounded Transfers, we prioritize efficient processing and timely delivery. Once your order is placed and designs are uploaded, we strive to ship your transfers within 2 business days. The shipping time may vary depending on your location and the shipping method chosen during checkout. For expedited shipping or specific delivery requirements, please contact our customer service team. We are committed to providing a swift and reliable fulfillment process to ensure you receive your custom transfers promptly, allowing you to proceed with your projects with speed and efficiency. We ship from 62040.

We accept various payment methods, including credit/debit cards and online payment platforms. Our secure online payment system ensures that your payment information is protected. Simply follow the provided instructions during the checkout process to complete your payment.

To ensure a streamlined and efficient ordering process, we only accept payments made through our secure online payment system. We do not accept cash payments or orders placed outside of our website. This helps us maintain accurate records and provide a seamless experience for all customers. Rest assured that our online payment system is safe, reliable, and convenient for completing your order.

We have a dedicated support team ready to assist you. If you have any questions, concerns, or need assistance throughout the ordering process, simply reach out to our friendly and knowledgeable customer support team. We're here to ensure your experience is smooth and satisfactory. Send your question to us at 618.724.3435.